This page explains how money moves when you buy from Nesthavi: what we charge, when we charge it, how your details are protected, and what happens when something goes wrong. Read it alongside our Shipping & Delivery and Returns, Refunds & Replacements policies.
1. Currency
Every price on this site is listed and charged in US dollars (USD). If your card or account is held in another currency, your bank applies its own exchange rate and may add a foreign transaction fee. Those charges belong to your bank, not to us, and we cannot refund them.
2. Accepted payment methods
The payment options available to you are the ones displayed on the checkout page at the time you order. If a method is not shown there, it is not available for your order. We do not accept cash on delivery, bank transfer, cheque, cryptocurrency or gift cards.
3. When you are charged
Because each item is made for one person, the full amount — product, shipping and any tax — is taken when you place the order, not when it ships. Production is scheduled as soon as the payment clears.
Your statement will show a charge from Nesthavi or from our payment processor. If a charge looks unfamiliar, email [email protected] before contacting your bank — we can usually identify the order within one business day, which is faster than a dispute.
4. Order confirmation
A confirmation email follows every successful payment. If nothing arrives within a few minutes, check your spam folder and then write to us. If no confirmation exists at all, the payment almost certainly did not complete and no order was created.
5. Declined or failed payments
Payments are declined for reasons we cannot see: insufficient funds, an expired card, a mismatched billing address, a daily limit, or your issuer’s own fraud checks. When a payment is declined:
- no order is created and nothing goes into production;
- no stock is held for you, because nothing is pre-made;
- any temporary authorisation hold on your statement is released by your bank, usually within 3–10 business days.
We are never told why a bank declined a payment. Please contact your card issuer directly.
6. Fraud screening
Orders pass through our payment provider’s risk checks, and we may review an order by hand — for instance when billing and delivery details do not match, or when several orders come from one account in quick succession. If we cannot verify an order we will contact you, and if we still cannot, we will cancel and refund it in full. No fee is charged for a cancellation of that kind.
7. Tax, duty and import charges
Product prices exclude sales tax. Where tax or VAT is required by law it is calculated and displayed at checkout before you pay. For international orders, import duty, customs fees and local taxes are set by your own country, are not included in what you pay us, and are payable by the recipient. See Shipping & Delivery for detail.
8. Refunds
Refunds always return to the original payment method — not to a different card, a different account, or by any other route. We release approved refunds within 3–5 business days; your bank or payment provider then needs a further 5–10 business days to post the funds. Which problems qualify is set out in full in Returns, Refunds & Replacements.
9. Changes and cancellations
Production begins shortly after payment, so changes and cancellations are only possible before an order enters production. Email us as early as you can. Once printing has started the order cannot be changed or cancelled, because the item is already being made for you. We charge no fee for a cancellation we are able to accept.
10. How your details are protected
- The entire site is served over an encrypted HTTPS/TLS connection.
- Card numbers, security codes and payment passwords are entered inside our payment provider’s own secure environment. Nesthavi never sees, handles or stores them.
- Our payment provider is PCI-DSS compliant.
- Access to order records is limited to the people who need it to run the shop.
What we do with the personal data you give us is set out in our Privacy Policy.
11. Disputes and chargebacks
If something is wrong, please write to us first. A reprint or refund from us is normally quicker than a formal dispute, and it costs you nothing. Opening a dispute does not by itself entitle an order to a refund; where one is opened we will provide the payment provider with order details, production records, tracking and our correspondence. Nothing in this policy affects the rights you have under the consumer law that applies to you.
12. Contact
Payment questions: [email protected].
Last updated: September 18, 2026
Nesthavi Limited
Registered office: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Email: [email protected]