Buying from a small independent shop should not feel like a gamble. This page gathers, in one place, every promise we make to you as a customer — and the exact route to take if any of them is not kept.

The Nesthavi promise

  • Arrives as described, or we fix it. Damaged, misprinted, wrong item, wrong size sent by us — reprint or refund, your choice, free.
  • Arrives, or your money back. If the carrier loses your parcel, you are not out of pocket.
  • The price you see is the price you pay. No handling fees, no surcharges added after checkout.
  • Your card details never touch our servers. Payment happens inside our provider’s secure environment.
  • Your data is never sold. Not to advertisers, not to list brokers, not to anyone.
  • A human answers. Every email is read and replied to, normally within one business day.

1. Before you buy

Each product page carries garment measurements, fabric and print details, and the delivery estimate for your region. Prices are in US dollars and any tax is shown at checkout before you confirm. Nothing is charged until you press the final button.

2. Your order is protected

From the moment we send your confirmation email, the order is covered by our Returns, Refunds & Replacements policy. In short: if the fault is ours or the carrier’s, we carry the cost, and in almost every case you do not have to post anything back.

3. Clear timelines, honestly stated

We publish production time and transit time separately, because pretending a made-to-order item ships the same day would not be true. Estimates are estimates; when a parcel is genuinely late we will chase the carrier with you rather than leave you to it.

4. Payment safety

The site runs over an encrypted connection end to end. Card numbers, security codes and payment passwords are entered on our payment provider’s PCI-DSS compliant systems. We cannot see them, so they cannot leak from us. Full detail is in our Payment & Security policy.

5. Privacy

We collect what an order needs and little else, share it only with the printer, the carrier and the payment provider, and keep it no longer than the law requires. You can ask for a copy, a correction or a deletion at any time. See our Privacy Policy.

6. Honest design sourcing

Designers who sell through Nesthavi must warrant that their work is original. If you own a copyright or trade mark and believe a listing crosses a line, our Intellectual Property & DMCA page sets out a fast, no-argument takedown route. If a design you ordered is removed before dispatch, we cancel and refund it in full.

7. If something goes wrong — step by step

  1. Email [email protected] with your order number and, where relevant, photos of the whole item and a close-up of the fault.
  2. We acknowledge within one to two business days and tell you what happens next.
  3. Where a claim is approved we reprint or refund straight away — refunds leave us within 3–5 business days.
  4. If you are not satisfied with the outcome, reply and ask for it to be reviewed again. We will look at it a second time before treating the matter as closed.
  5. Your statutory consumer rights, and the buyer protection offered by your payment provider, remain available to you throughout. Nothing on this site takes them away.

8. What we ask of you

Two small things, and they prevent most problems: check the size guide before ordering, and check your delivery address before paying. Made-to-order items cannot be remade free of charge for a size or address chosen in error — but we are always happy to help you get both right before you buy.

9. Talk to us first

If you are thinking about a chargeback, please write to us instead. It is faster, it costs you nothing, and we would far rather fix the order than argue about it.

10. Contact

[email protected]

Last updated: September 18, 2026

Nesthavi Limited
Registered office: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Email: [email protected]