Frequently Asked Questions

Two parts: production and transit. Printing and quality control take 2–5 business days, then transit is roughly 3–7 business days to the United States, 5–10 to Canada and 7–20 to the rest of the world. Full detail on our Shipping & Delivery page.

Nesthavi is a print-on-demand studio. Nothing sits in a warehouse waiting for a buyer — your piece is printed in your size and your colour once you pay. It takes a few days longer, and it means far less waste.

You receive an order confirmation within minutes of checkout, and a tracking link once the parcel leaves the studio. If you have had no tracking at all seven business days after ordering, email us.

Only before production starts, which can be within a few hours. Write to us as soon as you notice, and we will do our best. Once an item is in production it cannot be changed, because it is already being made for you.

Customs inspections and carrier delays can add days. Check your tracking first, then email us with your order number and we will chase it. If the carrier confirms the parcel is lost, we replace or refund it free of charge.

Possibly. Many countries charge duty, VAT or a handling fee on incoming parcels. Those are set and collected by the destination country, are not included in what you pay us, and are the recipient’s responsibility.

You are covered free of charge if the item arrives damaged, the print is faulty, or you receive the wrong design, size, colour or product. Tell us within 30 days of the delivery date and we will replace or refund it. See Returns, Refunds & Replacements.

Made-to-order pieces cannot be resold, so we cannot offer a free refund or reprint for a change of mind, a size or colour chosen in error, a typo in a personalisation, or a shade that looks slightly different on your screen. Please check the size guide and your order carefully before paying.

Email [email protected] with your order number and clear photos of the item and the shipping label. We reply within one business day.

Measure a garment you already own and compare it with the chart on our Size Guide. Fit varies between styles, so check the guide on each product page rather than assuming your usual size.

The options shown on the checkout page at the time you order. We do not accept cash on delivery, bank transfer, cheque, cryptocurrency or gift cards. Details on our Payment & Security page.

Every price is listed and charged in US dollars (USD). If your card is held in another currency, your bank applies its own rate and may add a foreign transaction fee.

The full amount — product, shipping and any tax shown — is taken at checkout, because each item is made for one person.

We never see or store your full card number. Payments are handled by the payment provider shown at checkout over an encrypted connection. See Payment & Security.

Email [email protected] or call +84 963689560. Support hours are Monday–Saturday, 9:00 AM – 6:00 PM. Include your order number for the fastest reply, or use the form on our Contact Us page.