Nesthavi is a print-on-demand studio. Your order is made after you place it, so the time you wait is made of two separate parts: production (printing and finishing the item) and transit (the carrier bringing it to your door). Both parts are explained below.
1. Production
- You receive an order confirmation by email within minutes of checkout.
- Printing and quality control take 2–5 business days before an order leaves the studio.
- We produce Monday to Friday, excluding public holidays.
- If an order contains items finished on different machines, it may travel in more than one parcel. You are never charged twice for that.
2. Transit times after production
| Destination | Estimated transit after production |
|---|---|
| United States | 3–7 business days |
| Canada | 5–10 business days |
| Rest of world | 7–20 business days |
As a rough guide, most US orders land within 5–12 business days in total and most international orders within 9–25 business days in total, counted from the day you order.
These are estimates rather than guaranteed dates. Business days exclude weekends and public holidays.
3. Shipping cost
| Order subtotal | Shipping |
|---|---|
| Under $50.00 | $4.95 flat rate per order |
| $50.00 and over | Free |
The subtotal is calculated after any discount and before tax. The exact amount you will pay is always shown in the order summary before you confirm payment — there are no fuel surcharges, handling charges or hidden extras. Import charges are a separate matter; see section 7.
4. Where we ship
We ship across the United States, to Canada, and to most international destinations. A small number of territories cannot be served because our carriers do not reach them or because of customs restrictions. If we cannot deliver to your address, we will contact you and refund the order in full. Some remote islands, military addresses and certain PO boxes are also outside our network — write to us before ordering if you are unsure.
5. Tracking
A tracking number and link are emailed to you as soon as your parcel is handed to the carrier. The first scan can take two to five business days to appear; a quiet tracking page in that window is normal and does not mean the parcel is lost. If you have had no tracking at all seven business days after ordering, email [email protected].
6. Addresses and address changes
Please check your address, including apartment or unit number, before you pay. Once an order has entered production we can no longer change where it goes. If a parcel is returned to us because the address was wrong or incomplete, because delivery was refused, or because it was never collected, we will contact you and a reshipping fee may apply. What we can and cannot cover is set out in our Returns, Refunds & Replacements policy.
7. Customs, duty and import tax
Many countries charge duty, VAT or a customs handling fee on incoming parcels. These are set and collected by the destination country, are not included in what you pay us, and are the responsibility of the recipient. Customs inspections can also add days to a delivery. We cannot refund customs charges, and we cannot refund parcels refused or abandoned because those charges were not paid.
8. Delays, loss and damage
Weather, customs, peak seasons and carrier backlogs cause delays that are genuinely outside our control, but we will always help you trace a parcel. We treat a parcel as lost when domestic tracking has not moved for 15 business days, or international tracking for 30 business days. Once that point is reached, or if your item arrives damaged, we will reprint or refund it under our Returns, Refunds & Replacements policy.
9. Marked delivered but not received
Check your mailbox, porch, garage and building reception, ask anyone else at the address, and request delivery confirmation from the carrier. Allow two extra business days — some carriers scan early. If it still cannot be found, contact us and we will pass on everything the carrier tells us.
10. Separate orders, separate parcels
Orders placed separately cannot be merged into one parcel, even on the same day, and each carries its own shipping fee. A single order cannot be split between two addresses — please place one order per address.
11. Questions
Email [email protected] and we will come back to you within one business day.
Last updated: September 18, 2026
Nesthavi Limited
Registered office: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong
Email: [email protected]